All pearl jewelry products sold at Laguna Pearl are guaranteed by our 60-day return policy. If you are unhappy with your product for any reason, you have 60 days from the date of purchase to return your pearl jewelry item for a full refund (excluding shipping charges). Customers are also free to exchange their product for another item if they are unsatisfied for any reason.
At Laguna Pearl, we stand behind our high benchmark for pearl quality and competitive prices. Customer satisfaction is of utmost important to us, and we pride ourselves on ensuring that our customers are happy and return to us for all future pearl necklace or pearl jewelry purchases. If you do have any questions or concerns regarding your pearl jewelry product, feel free to call us at 888-89-PEARL at anytime.
If you do choose to return your pearl jewelry item, please speak to one of our customer sales representatives at 888-89-PEARL for a return authorization. Customers that receive their product through our free UPS ground shipping promotion will incur a $10 return fee to compensate for shipping services. For orders placed outside the USA, £18 will be deducted from UK orders, $35 AUD from Australia, and $30 CAD from Canada. Also, any pearl rings that have been modified to a customers personal size will incur a $35 restocking fee in order to alter the ring to its original condition.